14 May FROM GREASE PITS TO OIL INTERCEPTORS, CLIENTS IN MELBOURNE CONTINUE TO COUNT ON PIONEER PLASTICS FOR THEIR TRADE WASTE NEEDS
At Pioneer Plastics Pty Ltd, we are proud to be a company that people trust. Since 1974, we have built a name for ourselves in the trade waste industry, helping restaurants dispose of grease or assisting automotive service businesses in collecting oils and other residues. While we have indeed grown in our 40+ years of business, much of our clientele continues to be made up of loyal, repeat customers—businesses who count on us time and time again to meet their needs.
A Dedication to Customer Care
We believe that our high concentration of repeat customers says something about how we run our business at Pioneer Plastics. In addition to being dedicated to producing the finest products at the most reasonable prices possible, we also care about our customers. We want to make sure any product you buy from us meets your needs. We want to ensure that you get the right product—even if it is a custom job—without having to spend a fortune to get it. We want to make sure that you always know who to call for a replacement if an old grease pit or oil interceptor at your Melbourne restaurant finally gives up the ghost.
Part of the reasons that we care so much about customer service is that it is in our very DNA. The reason that grease pits matter so much for Melbourne restaurants is that they capture greasy, oily offsets from the food preparation process and keep them from reaching the drain, pipes or sewer systems. Large quantities of grease can cause massive, costly problems for plumbing systems, so by helping food service companies to avoid those pitfalls, we are fundamentally helping their bottom line. It is by caring deeply for our clients that we can design the solutions that negate these risks.
Similarly, car washes, petrol stations, and automobile service garages need to mitigate environmental hazards and legal issues by collecting oil, petrol, and other automotive chemicals. While Pioneer Plastics is known mostly for grease pit designs in Melbourne, the concept of intercepting and trapping motor oil is more or less the same. As such, we also produce petrol and oil interceptors to help our automotive clients handle their trade waste.
BETTER CUSTOMER SERVICE FROM YOUR GREASE INTERCEPTOR SUPPLIER IN MELBOURNE
At Pioneer Plastics, our care for our clients has always given us the attention to detail necessary to craft useful products for collecting trade waste. The quality of our products certainly helps our word of mouth and aids in attracting new clients to our brand. However, we believe that our customers continue to come back to us year after year for an even simpler reason: superb customer service.
Since the very beginning of our business in 1974, we have committed ourselves to the idea of treating all of our customers with the same level of service—regardless of their business size. In business, some accounts are always more valuable than others, but our belief at Pioneer Plastics is that the lowest-paying customer should walk out the door with the same level of satisfaction as the highest-paying ones. From offering free on-site consultations and price quotes to customising effective grease pits in Melbourne, all the way to beating any quote from any competitor, we follow through on our belief in many ways.
Are you interested in finding out why customers who try Pioneer Plastics tend to remain our clients for many years? Call us today on (03) 9775 0203 to learn more about our grease pit designs in Melbourne.